Roaming Within EU & EEA Countries
Tatem Telecom roaming is no more just a luxury. Now you can enjoy the lowest & most affordable rates in EU and EEA countries and stay connected with your friends & family.
Tatem Telecom roaming within EU and EEA countries
Your calls (to mobile and fixed phones), text messages (SMS) and data use (web browsing, music and video streaming etc.) are charged at domestic rates, i.e. the same price as calls, texts and data within your home country. The countries included in this are listed below and will be referred to as ‘EU and EEA countries’.
EU and EEA roaming allowance countries
Roaming within European Union (EU AND EEA) Countries has changed, meaning selected bundles now come with an EU AND EEA Countries roaming allowance. The countries included in this are listed below and will be referred to as ‘EU AND EEA Countries’.
Austria
Croatia
Denmark
France
Hungary
Italy
Lithaunia
Portugal
Netherlands
Spain
Belguim
Cyprus
Estonia
Germany
Iceland
Latvia
Luxembourg
Norway
Romania
Sweden
Bulgaria
Czech Republic
Finland
Greece
Ireland
Liechtenstein
Malta
Poland
Slovenia
United Kingdom
Austria
Croatia
Denmark
France
Hungary
Italy
Lithaunia
Portugal
Netherlands
Belguim
Cyprus
Estonia
Germany
Iceland
Latvia
Luxembourg
Norway
Romania
Bulgaria
Czech Republic
Finland
Greece
Ireland
Liechtenstein
Malta
Poland
Slovenia
Spain
Sweden
United Kingdom
Pay as you go standard national rates
Tatem Telecom Pay As You Go customers roaming within EU and EEA Countries will be charged at our Standard National rates, as below:
Services list
Standard charges
Landlines calls
5ct/min
Call (Tatem to Tatem)
5ct/min
Call (Tatem To other network)
9ct/min
SMS (Tatem to Tatem)
6ct/SMS
SMS (Tatem To other network)
6ct/SMS
Internet
6ct/SMS
Note: Receiving calls and texts while roaming within EU and EEA Countries will be free of charge.
Tatem Telecom EU and EEA countries roaming usage policy
Tatem Telecom roaming products
You can check your balance at anytime. To check your balance using your Tatem Telecom in the Austria, either:
- Selected Tatem Telecom prepaid bundles now include an EU and EEA Countries roaming allowance.
- Tatem Telecom prepaid bundles that include an EU and EEA Countries roaming allowance are marked “EU Roaming” and bear the EU emblem as below.
- These EU and EEA Countries roaming bundles allow you to use calls, texts and a capped amount of data (specified in the bundle information) when roaming within EU and EEA Countries as if you were using your bundle at home. However, these selected bundles are subject to our Fair Usage Policy described below.
Tatem Telecom EU roaming
Some of our prepaid bundles do not include an EU and EEA Countries roaming allowance. Before purchasing a bundle, please check that it includes all the services you want to use. You can also use Pay As You Go credit for roaming within EU and EEA Countries. When roaming within EU and EEA Countries, calls, texts and data will be charged at our Standard National Rates.
Fair usage policy and important information
Our roaming services are intended for Tatem Telecom’s customers who visit EU and EEA Countries for short periods, for example a holiday or short trip. Our roaming Fair Usage Policy is designed to prevent misuse of our EU and EEA Countries roaming products and service.
- To use our EU and EEA Countries roaming services you must first activate your SIM in your home country (and have purchased a Tatem Telecom product that includes EU and EEA Countries roaming services).
- If over a four-month period we notice that you roam more than you use your phone at home, we might think you are permanently roaming. In such case we will send you a text message reminding you of the need to comply with our roaming Fair Usage Policy.
- These EU and EEA Countries roaming bundles allow you to use calls, texts and a capped amount of data (specified in the bundle information) when roaming within EU and EEA Countries as if you were using your bundle at home. However, these selected bundles are subject to our Fair Usage Policy described below.
If you do not comply with our roaming Fair Usage Policy within two weeks of the reminder text message, we will apply the following surcharges for your EU and EEA Countries roaming usage:
Calls rates
€0.03 per minute
SMS rates
€0.01 per SMS
Data rates
€0.006 per MB
- If you have a prepaid bundle that includes EU and EEA Countries roaming services, then a different data limit may apply when you roam within EU and EEA countries.
- Your calls to other Tatem Telecom numbers are free at home (minimum top-up applies), but when you roam within EU and EEA Countries they will be charged (or deducted from your bundle allowance) as standard calls.
- If we identify abusive usage of our roaming services due to organized resale or our SIM cards to persons who normally live outside of the France then we may take immediate proportionate measures to stop this, which could include suspension of services. We will send a text message to any such affected SIM cards.
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Have a question? We’re here to help. Reach out to us anytime. Our support team is dedicated to ensuring your experience is the best it can be.